Your leadership team sent you to a conference entitled, "Crucial Conversations and Emotional Intelligence in the Workplace." Within your organization, there have been many instances of conversations gone wrong and emotions running high. People don't seem to g along and it's causing unrest in the office, including higher than normal turnover, and this is costing your organization monetarily and emotionally. Simply put, the culture that once was is eroding. Because this is a hot topic and you are now the resident expert, your leadership is asking you to present on the topics to each department. You are to create a professional presentation that is sure to bring everyone together