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Your line manager agrees there may be a conflict of interest and decides to further explore it further herself. Later that day, you are working
Your line manager agrees there may be a conflict of interest and decides to further explore it further herself. Later that day, you are working on the requests to your team. You pick up an email from a client advisor asking you to urgently action their client's request to withdraw funds from a joint savings account. The joint account requires the approval of both account holders to release funds, but only one approval is included. The client advisor has clearly stressed the urgency of the request. However, you know the process around withdrawing funds is very strict. Based on the scenario, select which statements would be most effective and least effective. A. proceed with the urgent client withdrawal and email the client advisor to tell him about the missing approval. B. call the client advisor and explain that you cannot process the request until you obtain the missing approval. C. call the client advisor to understand why they're asking for this request to be processed with a missing approval
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