Your manager calls for an urgent staff meeting and reports that a complaint has been made by the family of an organ donor patient, Jessica. The donor family had requested not to be identified, but at the funeral of the donor, the family of the organ receiver, Malala, approached them and wanted to thank them in person for their lifesaving decision. The donor's (Jessica's) family are threatening civil action against the health service for the emotional distress this has caused them. Further investigation has determined that a family member of the organ receiver, Malala, entered a lift where they overheard a group of health professionals discussing the sad case of a 16 year old girl, without naming her, who had died recently as a result of an accident on Northbourne Avenue close to Civic, and who's organs were able to be donated. The family of the organ receiver (Malala) searched the internet and found the media report which gave the names of Jessica and the people involved, where they lived and the details of the funeral. CASE NARRATIVE TWO (2) QUESTION: Reflect upon the case study above and apply a reasoned approach in your response to the scenario, highlighting at least three key relevant legal frameworks and ethical concerns (with references).