Your manager wants you to brief your Front-of-House (FOH) team at a designated staff briefing:

1. principles and benefits of enhanced customer service experiences
2. how to anticipate customer preferences, needs and expectations.
3. techniques to anticipate what you customer requires whilst dining in the restaurant
4. varying methods and techniques that the team could use to enhance service
5. share effective communication strategies
6. Explain how the team could utilise various add-ons (examples included) to benchmark customer service.
7. Include methods your team could use to respond to feedback that they may receive from the customer or other staff members on improving service.
8. professionally presented notes to management immediately after the staff briefing