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Your menus were approved by the centre manager and have been in production for 1 week. At the end of this week, you have received

Your menus were approved by the centre manager and have been in production for 1 week.

At the end of this week, you have received the following feedback from some of the centre staff:

  • the residents liked the quality of food but some of them suggested that there could be more variation in cuisines from day to day, such as Asian, European, Middle Eastern, etc., as there are residents from various cultural backgrounds at the centre
  • some customers who had the vegetarian menu commented a few times that the food was a little bland

You have received the following survey results:

Quality areas % of respondents who provided a positive rating
Kosher Menu Vegetarian Menu
taste 100% 85%
variety 98% 90%
presentation 100% 100%
Satisfied overall 99% 92%

You must also draft an email/ covering note to the centre manager, discussing the feedback you have received, and the actions you have taken/ will take to address the feedback.

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