Your name is John Cabot and you are the new food and beverage manager for the Cole Hotel in Clinton. Cole Enterprises is a chain of nine medium-sized properties in the Midwest. Prior to assuming this position, you were the catering manager in another Cole property.

You have been directed to attend a special four-day management development program at corporate headquarters in Clinton. The program begins later this evening, but due to your excitement about the new position, you decide to stop by and see your new office.

It is 4 p.m. Sunday, June 11, and you find the attached items in your in-basket. You have only one hour to spend at the office, but decide you'd like to get started on some work.

What will you do?

INSTRUCTIONS:

1. Read through all 14 of the items in your in-basket.
2. In the left column of the chart on the following page, list the items in order of their importance (i.e., the item that requires the most immediate attention will be listed as "1," the next most pressing "2," etc.) In the column on the right, indicate WHY you placed the item in that order.

A -

To: All Department Heads From:Malcolm Jenks, Controller

Date: 06/06/0X Subj: Authorization of Overture

It has been the policy of Cole Hotels to allow overtime pay in most situations by discretionary authority of the supervisor.

Effective immediately, all requests for overtime must be processed through the Controller's Office. Only those cases that demonstrate essential need will be honored

B -

JONES & LITTLEFIELD

ATTORNEYS-AT-LAW

June 6, 200X

Mr. Edwin Daly

President

Cole Enterprises

4623 Central Avenue

Clinton, OK 73601

Dear Ed:

Our firm recently held its annual meeting for partners of the firm at the Cole Hotel here in Clinton. We were very pleased with the way things were handled, and we received many positive comments on our meeting from the partners in attendance.

As a senior partner, I want to express my personal appreciation for the fine job done by the hotel's staff. I hope you will convey my thanks to the appropriate personnel.

We at Jones and Littlefield look forward to a continued relationship with Cole Enterprises in the years ahead.

Sincerely yours,

Jack

Jack Littlefield

Senior Parner

John C-

Welcome aboard!! Thought you might be interested in this note from Jack.

E.D.

C -

CRE THE CASH REGISTER EXCHANGE

June 8, 200X

Henry Stevens

Food & Beverage Mgr.

Cole Hotel

Main Street

Clinton, OK 73601

Dear Hank:

Just a short note to confirm next Wednesday's demonstration of the XD-50 register in your restaurant.

Don't forget to check with your alarm/security company so that we won't create a problem when we disconnect your machine for the demonstration.

See you Wednesday.

Cy Evans

Cy Evans

P.S. I think Sally is really going to like the XD-50!!!

D -

IMPORTANT MESSAGE

TO:Mr. Stevens

Date: 6-6 Time: 9:10 AM

WHILE YOU WERE OUT

Mr. Peter Moody

Of Moody Floral Service

Area Code:123-4567

Telephoned: Yes Please Call: Yes

Called to see you: Will call again:

Wants to see you: Urgent:

Returned your call:

Message: Conflict in date previously selected for banquet - must change date.

E -

IMPORTANT MESSAGE

TO: Mr. Stevens

Date: 6-8 Time:2:45 PM

WHILE YOU WERE OUT

Mr. Fred WIlliams

Of Ace Consulting Engineers

Area Code:

Telephoned: Please Call:

Called to see you:Yes Will call again:

Wants to see you: Yes Urgent:

Returned your call:

Message: Initial tests on kitchen paint indicate it may be lead-based.

F -

KENOWA COUNTY HIGH SCHOOL

CLINTON, OK 73601

June 15, 200X

Mr. Henry Stevens

Food and Beverage Manager

Cole Hotel

Main Street

Clinton, Oklahoma

Dear Mr. Stevens,

The Kenowa County High School Woodwind Ensemble has just completed its first year of rehearsing. We are now ready to perform in public. Since the Cole hotel is such a prominent part of our community, it seemd appropriate to seledt the hotel as an ideal place to perform.

Would it be possible to arrange for the ensemble to perform one night each week for a two-month period?

We would expect no remuneration for this, and I'm sure Local 27 of the American Federation of Musicians would approve.

Sincerely,

Fred Babcock

Fred Babcock

High SchoolMusic Instructor

G -

KENOWA COUNTY

DEPT. of PUBLIC HEALTH

CLINTON, OK 73601

June 9, 200X

Mr. Henry Stevens

Food & Beverage Manager

Cole Hotel

Main Street

Clinton, Oklahoma 73601

Dear Mr. Stevens,

This is the third and final correspondence that this office plans to have with the Cole Hotel regarding the sanitation conditions in the kitchen. Unless this situation is appropriately resorted to full compliance with Kenowa County codes by Wednesday, June 14, 200X at 5:00 p.m., we will be forced to close your kitchen.

Mr. Abbott of our field service unit is available to make this inspection at any time prior to 5:00p.m. on Wednesday.

We regret the potential severity of our action, but you leave us no choice.

Very truly yours,

John Tate

John Tate, Director

Inspection Division

H -

June 9, 200X

Mr. John Cabot

Food and Beverage Manager

Cole Hotel

Dear Mr. Cabot,

Yesterday Harriet Yokely accused me of not punching my own time card. She said I was breaking a company rule and was being let go because of it. I've worked at Cole for seven years and I've had a perfect record until now. The only think I can figure is she's out to get me! I'd like to tell you my side of the story. I'll be happy to come in whenever you can see me.

Sincerely,

Jean Babcock

I -

MEMORANDUM

TO: Mr. John Cabot

FROM: E. Daly, President

RE: Tuition Refund Plan

DATE:June 8, 200X

As you know, Cole has had a college tuition refund plan since 1978 for employees aspiring to management positions. Presently, 40 employees take advantage of this benefit. During the past two years, the company has been losing several of the employees enrolled in the program at graduation. Last year, for example, one-half of those receiving a degree left the company for other jobs. We seem to be paying out money for college-trained personnel, but other companies are receiving the benefit of our investment.

The Executive Committee will be addressing this problem at Tuesday night's meeting. Since you previously participated in this program, we wondered if you had any reactions.

E.D.

J -

To: John Cabot From:Harriet Yakely, Dining Room Manager

Date: 06/08/05 Subj:

I had to give two employees, Jean Babcok and Sally Fraser, their termination notices today for not punching their own timecards. I felt that the matter couldn't wait.

K -

To: Mr. Cabot From:Fred Ingals

Date: 06/10/05 Subj: Great Idea!!

I've been working on a great little training program to increase our dessert sales.

Would it be possible to pay the lunch shift to come in one hour earlier next week for the training program?

This will be the fourth training program I've designed this year!!

L -

CLINTON ORTHODOX RABBINATE

Regulating Kosher Foods

June 7, 200X

Mr. Henry Stevens

Food and Beverage Manager

Cole Hotel

Main Street

Clinton, OK 73601

Dear Mr. Stevens:

It has come to our attention that you list in your luncheon menu "Kosher Hotel Dogs." However, a recent visit to your kitchen has revealed that you have been using Western Brand All-Beef Hot Dogs, which are not certified Kosher. Your chef indicated that you have no desire to change brands.

Since the use of the word "Kosher" is guided by strict religious and secular law, it is imperative that you cease using your existing luncheon menus immediately.

Sincerely,

H Allen

H. Allen, Rabbi

M -

JONES & LITTLEFIELD

ATTORNEYS-AT-LAW

June 9, 200X

Mr. John Cabot

Cole Hotel

Main Street

Clinton, OK 73601

Dear Mr. Cabot:

I have been retained by Sally Fraser and wish to examine the basis for litigation on her behalf.

I hereby request the complete details on the firings of both Sally Fraser and Jean Babcock. Because they are minority employees, I believe that Harriet Yakeley's action is prejudicial and urge you to overrule her decision to terminate my client.

I must have your response by Tuesday morning or I will file charges with the Fair Labor Practices Bureau.

Sincerely,

Sydney Schwartz

Sydney Schwartz, J.D.

Associate

Mr. Cabot ,

This came by special delivery - Mary.

N -

REQUEST FOR LEAVE

Employee Name: Nancy Kyle Date of Request: June 2

Department:Restaurant (cashier)

Type of Request:

___YES___Vacation Leave -Travel to East Coast with my sister-in-law

__________Sick Leave

__________Other

Duration Requested: ___5___ days starting on _______June 13________

________ Approved Signature of Supervisor:

________ Not Approved _________________________

Date:

_________________________

* If not approved, state reason (s):

_____________________________________________________________

_____________________________________________________________

________________________________________________________________________