Your organization went through a year long initiative to install an electronic documentation software for tax filing. The new software will allow all staff to electronically document files as opposed to the old paper method of mailing them in via courier. The new initiative took months to roll out and train employees sufficiently. After a few weeks of using the new system you hear that a neighboring department has totally reverted back to the paper mailing process because they encountered a few errors on the new system. This is a classic example of a lack of of the ADKAR model. a. Ability b. Knowledge c. Reinforcement d. Power e. Empowerment Quest