Your Sales Manager asks you to review the sales team's operations and come up with innovative measures to improve and streamline operations. 1. Explain what relevant information you should collect to understand how your work team currently operates. Include information from both internal and external sources. 2. List six methods, both formal and informal, in how you can seek valuable contribution from your staff to assist you in understanding current work practices and culture within your team. 3. Mary explains how each member of the team spends at least one to two hours a day creating copy for each sales campaign using both Photoshop and InDesign before it can be loaded onto the website by IT. As it is extremely time consuming, she suggests that BuySmart hire a graphic designer to assist with all the copy and editing of the copy before it is loaded onto the website. You also believe this is a great solution, but the organisation will not hire any new staff unless the benefit outweighs the cost. You know Mary is considering resigning and you value her as an employee. How do you respond to Mary, so she feels supported? 4. Who else would you consult