Your salesperson just signed a contract with a hard bargaining customer who has never bought from your company before. You, as a sales manager, are pleased to have finally sold this potentially large account after trying for two years. But, the sales agreement price leaves your company with virtually no profit on the deal because a major part of the contract requires your company to provide a high level of expensive monthly customer service. You're wondering whether you should recommend to the company's customer service people to just cut back on the quality and quantity of service provided this customer, so the deal will become profitable.