Your subordinate comes into your office in a state of agitation, asking if she can talk to you. She is polite and sits down. She seems calm and does not have an angry look on her face. However, she says, $$It seems like you consistently make up lousy schedules; you are unfair and unrealistic in the kinds of assignments you give certain people, me included. Everyone else is so intimidated they don't complain, but I think you need to know that this isn't right, and it's got to change.$$

a$.$ Empathy Statement $-$

b$.$ Seeking Clarification $-$

c$.$ Nonevaluative Feedback $-$