Your Task: As a manager overseeing the Incident Management Team (IMT) at GTS, your role is to guide the team through the incident management workflow. Below are the key stages and challenges you need to address: Initial Response: 0 Formulate a plan for assembling the IMT to address the incident promptly. 0 Determine the severity of the incident and its potential impact on business operations. 0 Allocate roles and responsibilities within the IMT. Incident Analysis: 0 Lead the team in identifying the root cause of the network outage. 0 Assess the scope of the incident by analysing user reports from different locations. 0 Collaborate with technical experts to diagnose the problem accurately. Incident Communication: 0 0 Develop a communication strategy to keep stakeholders informed about the incident's status and progress. Prepare templates for incident updates, ensuring clear and concise communication. Address user concerns and provide estimated resolution times. Resolution Strategy: 0 Outline a step-by-step resolution strategy, including isolation, failover, hardware replacement, and testing. Ensure that resources and technicians are available for hardware replacement. Define criteria for successful testing and network stability