Your task is to develop a dataflow diagram for the identified data sources, storage, communication.
Create a data flow diagram and show your work below
-NO Call-in- -Yes- -No Search for client record Is client record found? Is a CNDS client ID already assigned? 5 Complete call intake No Yes Start 1 Call-in, walk-in or scheduled appointment? -Walk-in Does the client need to be seen today? 7 Verify and update basic demographics and enter into Client Management System Yes Yes B 8 Search for client record 9 Is client record found? Yes 10 Is a CNDS client ID already assigned? 11 -No-Assign a CNDS client ID Scheduled -No D 12 Search for client record Eligibility Specialist 13 Is a CNDS client ID already assigned? 14 -No Assign a CNDS client ID 15 Verify and update demographics, payor (including Medicaid eligibility), and income information, and enter into Client Management System -Yes Decision Legend: Task Predefined Terminator Point 11 Task Series Connector A On-Page Connector A Off-Page Connector A B 16 Collect basic demographics and enter into Client Management System 17 Check for availability and schedule appointment 18 Is appointment available today? -No- End D Yes 19 Add previous medical history records (from other providers) to medical record, if applicable 20 Reinstate bad debt that was written off, if applicable 21 Give patient self-history form to complete, if applicable 22 Is there a co-pay or flat fee to collect? -No End Yes 23 Collect payment and enter into Client Management System (pre-pay for services or co-pay) ( 24 Give client receipt End Activity Details Recommend having 3 roles - registrar, eligibility specialist and cashier, depending on size and layout of the health department for the registration and checkout process. Many health departments have bottlenecks with the registration desk. A private cubical for eligibility specialist to meet with clients to gather information is ideal. Cross-training of all personnel filling these 3 roles should be done. Combining eligibility specialist and cashier roles, if payment is taken in advance and health department is smaller, may be a good option. Proposed business process assumes that an EMR is in place and a medical record does not need to be pulled #21 - Giving client self-history form or other materials prior to being seen in a clinic is not a task of the registration process, but is probably the best point in the overall process for the documents to be given to the client depending on the structure of the health department #23 - Some health departments collect all payments after services due to business rules regarding refunds. Example, if payment was collected but services were not rendered, it could take 1 month for refund. Legend: Decision Terminator Point Task I T 1 Predefined Task Series Connector On-Page Connector AJ Off-Page Connector -NO Call-in- -Yes- -No Search for client record Is client record found? Is a CNDS client ID already assigned? 5 Complete call intake No Yes Start 1 Call-in, walk-in or scheduled appointment? -Walk-in Does the client need to be seen today? 7 Verify and update basic demographics and enter into Client Management System Yes Yes B 8 Search for client record 9 Is client record found? Yes 10 Is a CNDS client ID already assigned? 11 -No-Assign a CNDS client ID Scheduled -No D 12 Search for client record Eligibility Specialist 13 Is a CNDS client ID already assigned? 14 -No Assign a CNDS client ID 15 Verify and update demographics, payor (including Medicaid eligibility), and income information, and enter into Client Management System -Yes Decision Legend: Task Predefined Terminator Point 11 Task Series Connector A On-Page Connector A Off-Page Connector A B 16 Collect basic demographics and enter into Client Management System 17 Check for availability and schedule appointment 18 Is appointment available today? -No- End D Yes 19 Add previous medical history records (from other providers) to medical record, if applicable 20 Reinstate bad debt that was written off, if applicable 21 Give patient self-history form to complete, if applicable 22 Is there a co-pay or flat fee to collect? -No End Yes 23 Collect payment and enter into Client Management System (pre-pay for services or co-pay) ( 24 Give client receipt End Activity Details Recommend having 3 roles - registrar, eligibility specialist and cashier, depending on size and layout of the health department for the registration and checkout process. Many health departments have bottlenecks with the registration desk. A private cubical for eligibility specialist to meet with clients to gather information is ideal. Cross-training of all personnel filling these 3 roles should be done. Combining eligibility specialist and cashier roles, if payment is taken in advance and health department is smaller, may be a good option. Proposed business process assumes that an EMR is in place and a medical record does not need to be pulled #21 - Giving client self-history form or other materials prior to being seen in a clinic is not a task of the registration process, but is probably the best point in the overall process for the documents to be given to the client depending on the structure of the health department #23 - Some health departments collect all payments after services due to business rules regarding refunds. Example, if payment was collected but services were not rendered, it could take 1 month for refund. Legend: Decision Terminator Point Task I T 1 Predefined Task Series Connector On-Page Connector AJ Off-Page Connector
