Your task is to take the role of an insurance adviser and to interview a family member, friend or colleague and complete an application for insurance with them. You are to assume they require the following levels of insurance:

Life $950,000

TDP $250,000

(Disability) Income protection $5,500 per month

(Monthly disability)

Trauma protection $150,000

(Critical illness)

You are to use the MLC Protection first insurance product and the application form commencing on page 146 of the MLC Product Disclosure Statement.

You will need to find someone who is prepared to share personal information with you. However, as this is an exercise only, it is acceptable for them to withhold information they are not comfortable disclosing (it would be prudent to read the application questions before you decide who you will approach to assistyou). You should use a fictitious name and address as it is important that the applicant cannot be identified. Where signatures are required, the applicant should mark with an X.

Required:

1. You are to write a report of your experience of completing the application. The written report must detail:

1. You are required to explain to the applicant what the purpose of the different types of insurance above are and what they cover. You also need to discuss who owns the policy and any key issues in the policies the client needs to be aware of.

2. The steps you took preparing for the interview, during the interview and after the interview, (you should begin by writing an overview of the process and steps you undertook with your client, eg reading and understanding the document, anticipating questions from the client, how did you approach them etc)

3. you must explain to your client why it is necessary for the insurance company to collect such detailed information on the application form. Explain how the insurance company uses the information and why it is important that it can rely on the information provided.

4. how successful you were in communicating with the client so that they understood the need to provide the information. What do you think went well in the process ie your ability to explain or not, what didnt go well during the interview eg they asked difficult questions you could not answer or understand,

5. what you would do differently next time. The purpose is to get you to think about what you have done and what you have learned and how you would do this process in real life with a real client.

6. you are required to write about the explanations you gave about the different insurance types ie explain the types of insurance why they are needed and what is their purpose.

7. your need to document feedback from the client of their experience. You must record feedback from your client about the process.

8. You must also upload the application form that you completed with the client (If there are parts of the form which you are unable to complete, write unable to complete in the space only complete relevant sections) together with your report.