Your task is to use your organisation as an example to answer the following questions. If you do not have an organisation that you work in please choose one you are familiar with and discuss questions based on that organisation.

1.What organisational call and other contact traffic management information systems does your organisation use. Please provide a detailed description of each one.

2.Describe organisational budgetary requirements and principles in relation to managing customer service engagement.

3.Explain the organisational business plans and objectives in relation to customer engagement.

4.Explain the methods your organisation uses to collect reliable information and data

5.Discuss the commonly encountered problems with collecting reliable information and data, and the strategies that are used for overcoming such problems.

6.Explain the organisational models and structures for managing customer contact information and the roles of key people.

7.Outline the principles of electronic information management and the methods of reporting information in your organisation.

8.Explain your organisations reporting requirements and the methodology used for reporting.