Your wedding planning business has expanded successfully and you now have offices in Sydney, Melbourne, Brisbane and Adelaide. You have successfully built a customer service team. This team is now in touch with customers, learning what they like about your service and what they don't. They have many insights to improve your products and services. Answer the following questions: 2. What in the work of the customer service team can you record? 3. Should you keep records such as survey results, interviews with customers, questionnaires and incidents? Explain. 4. Where would you keep records of information captured and processed through the work of the customer service team? Give an example of a procedure for maintaining customer service records