You're a contestant on a game show and you can earn some good money by correctly choosing a source of individual resistance to change. Hope you win big with your answer!

structural inertia

product orientation

res

O fear of the unknown

employee orientation

limited focus of change

Resistance to change can come from selective information processing, which happens when

People hear what they want to hear and they ignore information that challenges the world they have created.

O Group norms may act as a constraint even if individuals want to change their behavior.

Changes in organizational patterns threaten the expertise of specialized groups so these groups tend to resist change.

Smaller changes in subsystems tend to be nullified by the larger system.

Organizational groups that control sizable resources often resist change.

If leaders at the Staton Island, New York Amazon facility decided to include some employee unin representatives in decisions about an upcoming organizational change in order to reduce possible resistance to change, this means that Amazon would be using an approach to minimizing resistance to change that is called

manipulation

education

cooptation

exploitation

coercion