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You're on a team of senior managers preparing the annual planning data for the board retreat, step 1 of exhibit 3.7. One of the team
You're on a team of senior managers preparing the annual planning data for the board retreat, step 1 of exhibit 3.7. One of the team members says, "Our quality and satisfaction will look good, but our costs don't. I think we should say that the cost benchmarks are not realistic for places like us." Pick the single best reply. Question 5 options: 1) "Maybe, but we need to make clear what it is about our situation that might make the benchmarks unrealistic." 2) "I think we're obligated to report all the facts, maybe especially the unpleasant ones." 3) "That's just a rationalization, unless you can prove it. The board's too smart to fall for it." 4) Say nothing, and think about looking for a better job somewhere else
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