You're planning to hire a new sales manager and one of the leading candidates is really homely (i.e. unattractive in appearance). You are concerned about how your customers - and even his colleagues -- would react to him. The specific job he's applying for requires extensive customer contact and his appearance is frankly disconcerting. On the other hand, his credentials are excellent and he's certainly qualified for the job. What are the questions that you want to ask? What will you do?