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Zach is working as a sales rep for a manufacturer earning a straight commission on the sales volume he generates. Part of the satisfaction with

Zach is working as a sales rep for a manufacturer earning a straight commission on the sales volume he generates. Part of the satisfaction with his job comes from the fact that he has full control over scheduling his call activity throughout the month. Recently, his employer has introduced a customer relationship management (CRM) system for the salesforce that requires sales reps to input data about their schedule and call activity and that produces valuable information for reps in terms of who to call next and when. The following are concern(s) that Zach might have about the adoption such a system

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After adoption of the system his sales manager can monitor his activity and identify when he slacks.

After adoption of the system he will have less information about potential customers.

All of the statements are true.

After adoption of the system he will be monitored more AND he will have less information about potential customers.

After adoption of the system his commission payment will go down.

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