ZAPPOS CASE STUDY 14 questions 1 to 3 1. What leadership traits and style does Troy Hsieh demonstrate at Zippos? What aspects of his leadership can you criticize, if any? Is his successful leadership approach transferable to other leaders and other organizations, or is it person and situation specific?

2. Can you find examples of where House's path of goal theory of leadership can be confirmed or disconfirmed in the Zappos setting? Explain your answer? 3. Tony Hsieh is a big thinker, and Zsppos is clearly his baby. But he's also into philanthrophy and community development activities that are taking up more of his time. Perhaps he'll come ip with other new business ideas as well. As a leadership coach, what steps would you recommend that he take not to ensure that his leadership style and vision live on at Zippos long after his departure? What can a strong and secure leader like Hsieh do to insure a positive leadership legacy?