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Zappos Case Study - Questions: What challenges is Zappos facing that may derail its attempt to be the best online retailer? How can training and

Zappos Case Study - Questions:

  1. What challenges is Zappos facing that may derail its attempt to be the best online retailer?
  2. How can training and development help Zappos meet these challenges?
  3. Do you think that employees at Zappos have high levels of engagement? Why?
  4. Which of Zappos

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