Zappos$$ method of testing the loyalty of its employees by paying them to leave also shows the employees$$ degree of:

receptiveness to change.

job crafting ability.

engagement and immersion in their work.

respect for other employees.

Tony Hsieh$$s approach to giving employees great discretion in interacting with customers recognizes that:

curiosity is a highly sought expertise.

more managerial control is needed in the workplace.

information should have parameters.

all risks must be taken.