ZEPPELIN PUBLISHING Zeppelin Publishing is a successful printing and publishing company in its third year. It has survived the bringing on a large new customer (NAIT) and all the challenges of new work in a very short time. Much of this work for NAIT is customized eBooks. As the first term progressed with Zeppelin Publishing making customized eBooks for NAIT there were several issues that affected the quality of the eBooks produced and caused a great deal of rework for the company. NAIT was unhappy as their eBook products sometimes reached campus late for use by professors and student. In some cases, the books were a week or two late. The management of eBooks was also challenged by these projects. The college expected them delivered on-time and at a low cost, and the company was not always doing that. Accounting was having difficult tracking the costs for each of the books, and the shift supervisor were often having problems knowing what tasks needed to be completed and assigning the right employees to each task. Some of the problems stemmed from the new part time employees. Since many of these workers had flexible schedules, it wasn't always clear which tasks they were supposed to be working on when they came into work. Each book being produced was indeed a book; but that was all they had in common. Each book had different production steps, different contents and reprint approvals required, and different layouts and cover designs. Some were just collections of articles to reprint once approvals were received, and others required extensive desktop publishing. Each eBook was a complex process, but was going to be made just once, as these eBooks were all customized for each professor and course each semester. Each eBook had to be produced on time and had to be made to match just exactly what the professors requested. Understanding what each eBook needed had to be clearly documented and understood before starting production. Zeppelin Publishing had been told by the college how many different printing jobs the college would need, but they weren't all arriving at once, and orders were quite unpredictable in arriving from the professors at the college. Some professors needed rush orders for their classes. Some orders arrived as projected, but some came later than anticipated. When Zeppelin Publishing finally got all their orders, some of these jobs were much larger than they had thought they would be. Each eBook needed to have a separate job order prepared that listed all the steps that needed to be completed, so that tasks could be assigned to each worker. These job orders were also becoming a problem. Not all the steps needed were getting listed in each order. Often the estimates of time for each task were not completed until after the work was done, causing problems as workers were supposed to move on to new tasks but were still finishing their previous tasks. The Zeppelin Publishing project requires some additional work to be successful. ANSWER THE FOLLOWING 10 QUESTIONS IN COMPLETE SENTENCE FORM. PROVIDE EXAMPLES FROM THE CASE. 4. What are the milestones for the project ? 7 A B I E