Ziggy is an HR employee trying to enhance his company's performance by implementing tools and processes such as wikis, software, videos , and blogs to improve the creation sharingand use of knowledge . What is Ziggy focused on doing? a)Changing the way his organization develops their employees b) Convincing his organization that formal learning is more important than informal learning c)Increasing his organization's ability to manage knowledge d) Decreasing his organization's chance of gaining a competitive advantage