Zoe would like to discipline one of her employees. She claims that she often notices that this employee is talking and texting on her cell phone and not focused on her work. The company's HR department recommends that Zoe use a __________ to document the frequency of this behavior over the next several weeks to be included as part of her performance management file. behavioral observation scale (BOS) behaviorally anchored rating scale (BARS) competency model paired comparison