Consider a strategic approach as advocated by Osgood, rather than simplistic measurement of space. Are there strategic opportunities to align business goals, culture and human resource issues with space (see Chapter 8, ‘People’) that are revealed by the performance measurement/benchmarking process? For example, does underutilisation of desks for some staff demand the consideration of hot-desking or hoteling solutions?

Or does the underutilisation of meeting rooms suggest that on relocation a contemporary landlord (see Chapter 6, ‘Procurement’) who offers meetings rooms on a ‘pay as you go’

basis makes business sense? LO.1