Embrace technology. As a profession, we must learn about the digital tools available and use them. The business needs to recognise that the non-core ‘IT department’ is now a hub of the business. And do not be afraid to spend small amounts to hire experts to get this right in the building itself: we might not understand, say, mesh technology, but they will, and will make sure we are future-proofed at a fraction of the cost and upheaval of a refit. LO.1