Finally, keep an open mind. Our daily tasks might keep us fully occupied, but we need to continually measure and monitor. Current buzz concepts (as of 2016) such as ‘quality of life’ might prove to be so much humbug, but, equally, we know that things will no longer stand still. Keep informed. Even with a degree of real-world cynicism, socially responsible, happy workplaces are more productive and cost-effective. It is up to us to get the balance right, work to our strategic targets – but also to help drive directors to create the right strategies. LO.1