Find amajorcompanyofferingcustomerserviceonTwitter.SearchTwitterto find the10mostrecentcustomerserviceinteractionstheyhavehad.

a. Was thecustomerserviceinquiryresolved?

b. How manymessages,onaverage,weresentbetweenthecompanyandthe person sendingtherequest?Didthecompanyeverdirecttheconversation to directmessages?

c. Was thecustomerservicerequesthandledbyonesinglepersonalltheway through, wasithandledbyseveralpeople,orisitimpossibletotell?

d. On average,howlongdidittakefortheperson’srequesttoreceiveits initial replyfromthecompany?

e. Overall, wouldyousaythecompanysuccessfullyhandledtherequests?
Why orwhynot?