The questionnaire will undoubtedly perform a valuable function in obtaining a comprehensive amount of data that can be compared easily, say, by district or age and gender.

However, you would add to the understanding of the problem if you observed managers’

meetings. Who does most of the talking? What are the non-verbal behaviour patterns displayed by managers? Who turns up late, or does not turn up at all? You could also consider talking to managers in groups or individually. Your decision here would be whether to talk to them before or after the questionnaire, or both. In addition, you could study the minutes of the meetings to discover who contributed the most. Who initiated the most discussions? What were the attendance patterns?