1. For the job of security guard or valet, develop five situational, five behavioral, and five job knowledge questions, with descriptive good/average/poor answers. The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability. HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy by eliciting the required employee behaviors and competencies.

One thing that concerned Lisa Cruz was the fact that the Hotel Paris s hotel managers varied widely in their interviewing and hiring skills. Some were quite effective; most were not. Furthermore, the company did not have a formal employment interview training program, nor, for that matter, did it have standardized interview packages that hotel managers around the world could use.