1. Is Jennifer right about the need to evaluate the workers formally? The managers? Why or why not? After spending several weeks on the job, Jennifer was surprised to discover that her father had not formally evaluated any employee s performance for all the years that he had owned the business. Jack s position was that he had a hundred higher-priority things to attend to, such as boosting sales and lowering costs, and, in any case, many employees didn t stick around long enough to be appraisable anyway.

Furthermore, contended Jack,manual workers such as those doing the pressing and the cleaning did periodically get positive feedback in terms of praise from Jack for a job well done, or criticism, also from Jack, if things did not look right during one of his swings through the stores. Similarly, Jack was never shy about telling his managers about store problems so that they, too, got some feedback on where they stood.