Some retailers use benchmarking through tools such as SERVQUAL. What are the five areas of performance measurement?

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Retail Management A Strategic Approach

ISBN: 978-1292214672

13th Global edition

Authors: Barry Berman, Joel R. Evans, Patrali Chatterjee

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Question Posted: Jun 09, 2018 07:01 AM

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Some retailers use benchmarking through tools such as SERVQUAL. What are the five areas of performance measurement?

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Retail Management A Strategic Approach

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