How might the introduction of Innovetra in a group of retail establishments affect:

(a) The staff who work there including implications for training and recruitment?

(b) Managers of such retail establishments?

ChevronTexaco is an oil giant, active in over 180 countries and competitive in energy sectors. A key part of the UK operation is a network of Texaco-branded fuel stations with forecourt convenience stores across England and Wales. This part of the business operates in a competitive marketplace with historically low margins, putting a keen emphasis on efficiency and profitability.
Fraudulent transactions – a needle in a haystack Like many retailers, Texaco recognises that shrinkage has a direct negative impact on the bottom line, and that internal theft is a major contributor to ‘shrinkage of stock’. The company-operated network of sites has a team of ten auditors responsible for audit, loss prevention and compliance, and a key part of their brief is to detect and investigate cases of internal theft. With a large network of sites, many trading 24 hours a day, detecting fraud and non-compliance among millions of transactions is almost impossible, and much depends on random examinations noticing something unusual.
Reducing till-based fraud Texaco wanted to reduce the level of shrinkage, and recognised that the most effective means of achieving this would be to improve the detection and prevention of till-based fraud.
Mike Noyce, European Security and Audit Manager for Texaco, explains: ‘We looked at various alternatives, and found that Managed Loss Prevention, suggested by Innovetra, provides a comprehensive approach to combating fraud.’
The implementation was managed under Innovetra’s project planning process. Noyce comments:
‘The system was up and running in eight weeks, the project went smoothly, and came in on budget.’
Direct to the field Fraud Alerter automatically analyses and mines the transactions from all sites every night. The findings of the system are accessed directly by Loss Prevention Auditors in the field, with no need for help from specialised analysts. Each auditor spends a regular amount of time each week checking what has been found, and is then able to conduct a detailed investigation from their desktop, or to hit the road if a site visit seems necessary.