1. Highlight the skills and characteristics of this vacancy according to the model by Rodger or Fraser (Table 5.1.). Hotel L: Desk Receptionist Manager Ref: XXX1264 Location: Liverpool Competitive salary, Full-Time The Hotel L is a new five-star hotel located in the centre of the lively City of Liverpool.

You will come into contact with people from all over the world who expect high standards of customer service. We are looking to recruit a receptionist manager who has exceptional customer service skills, and can make a difference to this new hotel.

If you’re looking for a challenge and an opportunity to demonstrate your talent then this is a vital role in establishing the very high standard customers expect from the L chain. We have a worldwide reputation and only the best will be given an opportunity in this popular fast-moving organization.

We’re looking to recruit enthusiastic people to join our team in January 2015.