1. What do you think are the key issues faced by Fresh-

Lunch and what are the underlying reasons for these issues? ‘Carlos, are you ready to head out then?’, Antônia called across the office. ‘Too right! After the morning I’ve had, I could do with the break!’ Carlos laughed, as he grabbed his wallet and sunglasses. As the two headed towards the lift (elevator), they entered into a deep conversation. ‘So, what do you fancy Antônia?’ After a short pause to think, Antônia responded, ????Well, we could go to ????y????????d???? ???? their red curry is definitely one of the best around and the ????ad Thai’s pretty good too. Or Pollo Picante? I had the chicken with chimichurri sauce the other day and it was really good.’ As the lift descended from the 32nd ????oor of their building, the conversation continued. ‘If we’re looking for something hot Antônia, I guess we could also try the new Indian thali place? Rebecca went there last week and said it was excellent, though she did mention it was pretty slow service. Besides, it’s such a nice day, maybe we could have something cold instead???? There’s the sushi at ????a????oku ???? it’s so fresh and there’s loads of choice.’ Antônia thought for moment. ????Well I’m absolutely fine not having anything hot, but I’m not in the mood for sushi today to be honest.’ There were just so many options, she re????ected. ‘How’s about FreshLunch instead?’ Carlos smiled as they walked out into bright May sunshine. ‘Sounds like a good plan to me!’