11.2. Reconsider Example 11.1 (Surfside Hotel), because rising costs now have resulted in a $100 opportunity loss...
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11.2. Reconsider Example 11.1 (Surfside Hotel), because rising costs now have resulted in a $100 opportunity loss from a no-show. Assume that the no-show experience has not significantly changed and that the resulting loss when a guest is overbooked still is $100. Should Surfside revise its no-show policy?
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Service Management Operations Strategy Information Technology
ISBN: 9780073403359
7th Edition
Authors: James A Fitzsimmons Mona J Fitzsimmons
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