12.2. Reconsider Example 12.1 (Surfside Hotel), because rising costs now have re- sulted in a $100 opportunity
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12.2. Reconsider Example 12.1 (Surfside Hotel), because rising costs now have re- sulted in a $100 opportunity loss from a no-show. Assume that the no-show ex- perience has not significantly changed and that the resulting loss when a guest is overbooked still is $100. Should Surfside revise its no-show policy?
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Related Book For
Service Management Operations Strategy Information Technology
ISBN: 9780071244404
5th Edition
Authors: James A Fitzsimmons
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