14.2. A business school is considering replacing its old minicomputer with a faster model. Past records show
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14.2. A business school is considering replacing its old minicomputer with a faster model. Past records show that the average student arrival rate is 24 per hour, Poisson distributed, and that the service times are distributed exponentially. The computer selection committee has been instructed to consider only machines that will yield an average turnaround time (i.e., expected time in the system) of 5 minutes or less. What is the smallest computer-processing rate per hour that can be considered?
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Service Management Operations Strategy Information Technology
ISBN: 9780071244404
5th Edition
Authors: James A Fitzsimmons
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