2. A comprehensive audit of the customers total service experience of all five dimensions of the service

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2. A comprehensive audit of the customer’s total service experience of all five dimensions of the service package (i.e., supporting facility, facilitating goods, information, explicit service, implicit service).

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Service Management Operations Strategy Information Technology

ISBN: 9780073403359

7th Edition

Authors: James A Fitzsimmons Mona J Fitzsimmons

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Question Posted: Nov 13, 2024 04:01 AM

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2. A comprehensive audit of the customers total service experience of all five dimensions of the service

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Service Management Operations Strategy Information Technology

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