3. From an operational and stakeholder perspective, evaluate the strengths and weaknesses of the new system for the different stakeholders In 2013, Disney implemented a new system for releasing unfilled shift work. According to the employees, the system made it more challenging to request extra hours in advance. If employees went over their working limit of 44 hours a week, then they would not be able to ask for extra hours. With some employees potentially taking the majority of the extra shifts, Walt Disney World argued that the new system would be fairer to all employees.

The Service Trades Council, which represented the workers, disputed the change, and contended that it would be harder for hourly workers to pick up additional shifts on which they depended. However, this view was not shared by all of the unions representing the employees. The dispute ultimately went to an arbitrator who granted in favour of Disney.

From orlandosentinel.com