4. Ask what changes will be needed to sustain the future state process. Establish a new process...

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4. Ask what changes will be needed to sustain the “future state” process.

Establish a new process manager position?

Rearrange existing departments and functions?

Introduce new metrics to align department and function performance?

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Service Management Operations Strategy Information Technology

ISBN: 9780073403359

7th Edition

Authors: James A Fitzsimmons Mona J Fitzsimmons

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Question Posted: Nov 13, 2024 04:01 AM

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4. Ask what changes will be needed to sustain the future state process. Establish a new process...

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Service Management Operations Strategy Information Technology

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