Calling population. An infinite or very large population of callers arriving. The callers are independent of each
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Calling population. An infinite or very large population of callers arriving. The callers are independent of each other and not influenced by the queuing system (e.g., an appointment is not required).
Arrival process. Negative exponential distribution of interarrival times or Poisson distribution of arrival rate.
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Service Management Operations Strategy Information Technology
ISBN: 9780073403359
7th Edition
Authors: James A Fitzsimmons Mona J Fitzsimmons
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