Exercise – Write a list of different operations (restaurant, cinema, road side rescue service, bank, etc.) and get the students in groups to answer the following questions:

(a) What process technologies are used in these operations?

(b) What advantages does the process technology bring to the operation itself and its customers?

(c) How might recent changes and innovations in process technology affect the way these operations use their process technology?

(d) What criteria do you think these operations would use to decide whether to invest in new process technology?