McPherson Charles, based in Bristol, UK, has rapidly grown to be one of the biggest law firms in the region. The company is embarking upon a ‘plans for the future’ programme aiming to improve the effectiveness of their operations. Three of the partners, each responsible for a different area (property law, family law, litigation), meet to discuss this but clearly have different ideas about where the priorities of the firm should lie.

● How would you evaluate the existing processes and operations and what would be your recommendation to each partner to ensure future growth for the firm as a whole?