Think of the last time you were delayed at a travel facility and consider how the

‘experience’ was managed by the venue. Were you catered for? Did you feel neglected?

What would have helped the situation? The example of Pittsburgh International Airport (see plan below) with its innovative ‘X’

design facilitates a significant increase in airspace with approaches from any direction, which increases the ability of the airport to cope with demand.

Transcribed Image Text:

Gates A1-A25 Airside terminal Gates D76-D100 Gates B26-B50 Gates C51-C75 People mover Landside terminal Short-term parking Long-term parking Extended parking