Visit a branch of a retail bank and consider the following questions: What categories of service

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Visit a branch of a retail bank and consider the following questions:

● What categories of service does the bank seem to offer?

● To what extent does the bank design separate processes for each of its types of service?

● What are the different process design objectives for each category of service?

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Operations And Process Management Principles And Practice For Strategic Impact

ISBN: 9780273684268

1st Edition

Authors: Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts

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