Visit a branch of a retail bank and consider the following questions: What categories of service
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Visit a branch of a retail bank and consider the following questions:
● What categories of service does the bank seem to offer?
● To what extent does the bank design separate processes for each of its types of service?
● What are the different process design objectives for each category of service?
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Related Book For
Operations And Process Management Principles And Practice For Strategic Impact
ISBN: 9780273684268
1st Edition
Authors: Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts
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