Are airline pilots part of the service experience for passengers? How can they use their professional status

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Are airline pilots part of the service experience for passengers? How can they use their “professional” status to support cabin attendants?

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Services Marketing: Concepts, Strategies, & Cases

ISBN: 9781285429786

5th Edition

Authors: Douglas Hoffman, John Bateson

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Question Posted: Nov 02, 2022 02:34 AM

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Are airline pilots part of the service experience for passengers? How can they use their professional status

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Yes pilots are service providers and part of the service experience As a ...View the full answer

Services Marketing: Concepts, Strategies, & Cases

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