Identify the factors needed to make service teams successful in (a) an airline, (b) a restaurant, and
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Identify the factors needed to make service teams successful in
(a) an airline,
(b) a restaurant, and
(c) a customer contact center. What are the factors that favor a strategy of employee empowerment?
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Related Book For 
Services Marketing People Technology Strategy
ISBN: 9781944659820
9th Edition
Authors: Jochen Wirtz, Christopher Lovelock
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