List five ways in which investment in selecting and hiring, training, and ongoing motivation has a positive

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List five ways in which investment in selecting and hiring, training, and ongoing motivation has a positive impact on customer satisfaction for organizations like

(a) a restaurant,

(b) an airline,

(c) a hospital, and

(d) a consulting firm.

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Services Marketing People Technology Strategy

ISBN: 9781944659820

9th Edition

Authors: Jochen Wirtz, Christopher Lovelock

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